RETURN POLICY

RETURN POLICY

Last updated October 30, 2018

Thank you for your purchase. We hope you are happy with your purchase. However, if you are
not completely satisfied with your purchase for any reason, you may return it to us for a full
refund only. Please see below for more information on our return policy.

RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items
must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS
To return an item, please email customer service at spacestopshop-returns@dvgpro.com to obtain a
Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the
item securely in its original packaging, and mail your return to the following address

dvgpro
Attn: Returns
RMA #
5204 heritage lane
hilliard, OH 43026
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend
that you use a trackable method to mail your return.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return.
Please allow at least five (5) days from the receipt of your item to process your return. Refunds
may take 1-2 billing cycles to appear on your credit card statement, depending on your credit
card company. We will notify you by email when your return has been processed.

EXCEPTIONS
The following items cannot be returned:
● Digital Items

For defective or damaged products, please contact us at the customer service number below to
arrange a refund or exchange.

QUESTIONS
If you have any questions concerning our return policy, please contact us at:
spacestopshop@dvgpro.com